Domain Add - Hosted

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  • - In the webui, as an administrator navigate to the realm that will contain the new domain.
  • - Go to the My Domains->Request Additional Domain page.
  • - Fill in the form completely.

The last question is very important. If you would like the domain to use the same realm (this is required for alias domains), you will need to set "Subrealm Required?" to "No: Use current realm".

If, on the other hand, you would prefer to have the new domain in a subrealm you will need to set it to "Yes: Make a new subrealm". This option will allow you to create default rules and settings that apply to that domain only, as well inheriting the settings from the realm that you are currently viewing. This will, by definition create new streams for the users and so you cannot use this method for alias domains.

  • - Click Submit Request.

We will review the information you provided and will send a confirmation message. If you created a new subrealm, we will also provide you with a set of admin credentials that you can provide to a trusted user within the domain, if you so choose. This will give them root access to that realm without being able to see any of your other realms.

Once this is done, you should be able to view My Domains->My Domains for the new realm to see the MX Records that should be used. If you do not see them, it will be because the Setup->Verification Server that we set up for you automatically is not working correctly.

Our article on recipient verification discusses how to fix this for different versions of Exchange and Office 365 as well as alternate methods for verifying recipients.

By default we use SMTP checks to the mail server to do this, but as discussed in the link, it can also be done with LDAP/AD integration or manually defining a list of valid recipients in CanIt. Even if the MX records were there initially, if you plan on using LDAP/AD it is best to set it up before changing anything in DNS since this will result in a different Stream naming convention.

Once any of those methods has been set up, you can go back to My Domains->My Domains and use the Re-Check Domains for Validation button below where the MX Records should be. Wait 5s, then refresh the page and the MX records should be there. If not, it is likely that the verification source still doesn't work. Both Setup->Verification Servers and Setup->User Lookups provide "Test" links to see the results that we are getting.