24x7 e-mail and pager support
If you have purchased Premium Support, you have access to 24x7 e-mail and pager support. To access Premium Support, please follow these instructions:
On the Web
You can file a premium support ticket with our online ticket request form.
- Call: +1 613 231-6599.
- Press: 3 for technical support.
- Press: 1 to send a page.
- Dial: Your customer number and then #.
- Dial: Your PIN and then #.
- Dial: Your page message and then #.
- Send e-mail to firstname.lastname@example.org.
- In the first line of the e-mail body, include the following line:
ID: your_customer_number PIN: your_pin
ID: 12345 PIN: 67890
Download a printable PDF version of these instructions you can post somewhere in your data center.