Submit a Support Request

Please enter your support request here. Note that if your email is working properly, you should not use this web form. Instead, send email to support@roaringpenguin.com.

You will need your Customer ID and PIN if you choose "Emergency (24x7)".
"Normal" support requests are handled between 9:00 and 21:00 Eastern time, 7 days a week.
Current Eastern time is 20:45.
Select No if you have no access to any working email address at all.
Select Yes if your mail flow is completely down or very substantially reduced.
Your customer number is found on the top right-hand on your invoice. It is required only for emergency support.
Your PIN for premium support. It is required only for emergency support.
A phone number at which you can be reached.
A short summary of the support request.
Details of your support request.
Please leave this field blank