E-mail environment

• Multiple customer bases result in a mix of various architectures for passing mail and authenticating users
• 15,000 e-mail customers

Need for a solution

• Wanted to use an in-house anti-spam solution (as opposed to an outsourced filtering service) to ensure service levels
• Needed a solution that could accomodate end-users who wanted to increase or decrease their spam filtering levels

Results

• Reduced help desk calls for spam complaints/quarantine adjustments
• Provides customers with a choice of 3 levels of filtering (basic, medium, and advanced)

Check out the ISWest Press Release for more details.