Ottawa, Ontario, Canada – Roaring Penguin Software Inc., the email filtering experts, announce the release of the Cognoscape Case Study.
Cognoscape LLC. selected CanIt-Domain-PRO to protect their clients from spam and viruses. The tight integration with Autotask, Cognoscape's professional services automation tool, was an added benefit. Autotask billing integration allows end-to-end automation preventing errors and the need to rekey data.
Charles Tholen, President of Cognoscape was quite impressed with Roaring Penguin's Tech Support team. " Customer service was a huge issue for us. Roaring Penguin provides the level of support we need and more. They answer the phone in person and we talk through any problems right away. And when we use e-mail for this purpose, they are much faster responding than with any other vendor we’ve used. They can also connect into our system to see what’s happening, and help us out remotely. Roaring Penguin has exceeded our expectations for support and customer service in every way.”
Cognoscape is an Addison TX based IT company providing IT services to companies who face regulatory requirements in terms of data security and business continuity including the health care, legal, accounting and manufacturing sectors, and to companies seeking a competitive advantage through the use of technology. For more information visit www.cognoscape.com