Contact Us
Roaring Penguin Software
General Inquiries
| Type | Contact |
|---|---|
| info@roaringpenguin.com | |
| Telephone | +1-613-231-6599 |
| Postal Address | Roaring Penguin Software Inc. 17 Grenfell Crescent, Suite 209C Ottawa, Ontario K2G 0G3 Canada Map to our office |
| Our office is in the Eastern Time Zone. Current time is 03:15. | |
CanIt® Support
CanIt® customers receive Roaring Penguin Software Inc.'s established reputation for exceptional customer service and support. This includes:
- Comprehensive and clear product documentation
- Complimentary product upgrades and bug fixes
- Incident-based e-mail and telephone support, based on your specific purchase
- Superb 8 x 5 customer support and optional extended support
- Membership on the CanIt mailing list and access to the MIMEDefang mailing list
- CanIt filter customization services
Please see our support guidelines before contacting us for support.
| Support Type | Contact | Hours |
|---|---|---|
| Telephone | +1-613-231-6599, option 3 | 9:00AM – 5:00PM Eastern Time Monday – Friday |
| Pager (Emergency Only) |
+1-613-231-6599, option 3 | 8:00AM – 9:00PM Eastern Time Seven Days a Week |
| support @ roaringpenguin.com | 8:00AM – 9:00PM Eastern Time Seven Days a Week |
|
| Premium Support | Click here for details | 24x7 |
| Web Form | Click here to open a support ticket via the Web | Depends (24x7 only if you have purchased premium support.) |
Media Inquiries
| Type | Contact |
|---|---|
| Telephone | +1-613-231-6599 ext. 102 |
Link Exchanges and Cross Marketing
We do not participate in link exchanges, cross-marketing campaigns, reciprocal web-site features and so on. Please don't contact us regarding such things.