Enter Support Request

Please enter your support request here. Note that if your email is working properly, you should not use this web form. Instead, send email to support@roaringpenguin.com.

You will need your Customer ID and PIN if you choose "Emergency (24x7)".
"Normal" support requests are handled between 8:00 and 21:00 Eastern time, 7 days a week.
Current Eastern time is 07:39.
Select Yes if your mail flow is completely down or very substantially reduced.
Your customer number is found on the top right-hand on your invoice. It is required only for emergency support.
Your PIN for premium support. It is required only for emergency support.
A working email address at which you can be reached.
If your mail is not flowing, use an alternate address such as a GMail or Hotmail account!
A phone number at which you can be reached.
A short summary of the support request.
Details of your support request.
Please leave this field blank