Contact Us

Job Applications

Please see our Careers page for information about applying for a job at Roaring Penguin.

General Inquiries

Type Contact
Email info@roaringpenguin.com
Telephone +1-613-231-6599
Postal Address Roaring Penguin Software Inc.
17 Grenfell Crescent, Suite 209C
Ottawa, Ontario
K2G 0G3 Canada
Map to our office
Our office is in the Eastern Time Zone. Current time is 03:40.

Sales Information

Type Contact
Email sales@roaringpenguin.com
Telephone +1-800-210-0984

CanIt® Support

CanIt® customers receive Roaring Penguin Software Inc.'s established reputation for exceptional customer service and support. This includes:

  • Comprehensive and clear product documentation
  • Complimentary product upgrades and bug fixes
  • Incident-based e-mail and telephone support, based on your specific purchase
  • Superb 8 x 5 customer support and optional extended support
  • Membership on the CanIt mailing list and access to the MIMEDefang mailing list
  • CanIt filter customization services

Please see our support guidelines before contacting us for support.

Support Type Contact Hours
Telephone +1-613-231-6599, option 3 9:00AM – 5:00PM Eastern Time
Monday - Friday
Pager (Emergencies Only) +1-613-231-6599, option 3 8:00AM – 9:00PM Eastern Time
Seven Days a Week
Email support@roaringpenguin.com 8:00AM – 9:00PM Eastern Time
Seven Days a Week
Premium Support Click here for details 24x7
Web Form Click here to open a support ticket via the Web Depends (24x7 only if you have purchased premium support.)

Media Inquiries

Type Contact
Telephone +1-613-231-6599 ext. 102

Link Exchanges and Cross Marketing

We do not participate in link exchanges, cross-marketing campaigns, reciprocal web-site features and so on. Please don't contact us regarding such things.